Based in London
Reference: MH11001
£15,000 - £17,109 per annum (plus £3,300 London Market Allowance)
This post attracts a generous benefits package, including 32 days’ leave and Civil Service pension arrangements, and benefits from a range of family-friendly policies.
The British Council is a world leader in cultural relations, building long-term relationships and trust between people in the UK and other countries, for mutual benefit. The programmes we use to do this are wide-ranging and cover the arts, education, English, science and society. We strive to be continuously innovative to ensure that we represent the best of the UK and are relevant to the needs of the thousands of people we work with around the world. We operate in 238 cities in 110 countries and territories.
We are looking for an experienced Receptionist/Customer Service co-ordinator to meet and greet staff, visitors, and other users of the British Council office, whether in person or by phone in a friendly and professional manner. You will be required to process all visitors using our in-house registering system, issuing electronic passes; following establishes procedures for expected and unexpected arrivals. You will maintain data, records and financial reports relating to Global Estates Reception Services. Carry out basic housekeeping duties, liaising with guards to ensure the security of the reception and front of house areas at the British Council London office.
You will have: at least 1-2 years Customer Service experience, be punctual, required to work within a shift rota, basic computer skills and intermediate knowledge of Microsoft office. Excellent listening and oral communication skills. Ability to work under pressure, prioritizing tasks simultaneously whilst interacting with visitors. Ability to work well within a team.
Download an application pack
Closing date for applications: 1200 hours on 5 April 2011. Applications should be sent by e-mail where possible.
Please note: Candidates must have the legal right to work in the UK at the time of applying
If you wish to also be considered for the Concierge Team Member (Manchester or/and London) and Helpdesk Team Member (London) positions please state this on your application form.
Please return completed application forms (quoting reference: MH11001) to: Linda Moran, Pertemps, 1st Floor, Leadenhall Street, London. EC3A 4AA, tel: 0207 621 1304, fax: 0207 626 6671; e-mail linda.moran@pertemps.co.uk
If you are unable to download the application pack please e-mail linda.moran@pertemps.co.uk quoting reference MH11001
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community.
The United Kingdom’s international organisation for cultural relations and educational opportunities. A registered charity: 209131 (England and Wales) SC037733 (Scotland).
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