Based in London (2 posts)
1 year fixed term contract
Reference: MH11004
£15,000 - £17,109 per annum (plus £3,300 London Market Allowance)
This post attracts a generous benefits package, including 32 days’ leave and Civil Service pension arrangements, and benefits from a range of family-friendly policies.
The British Council is a world leader in cultural relations, building long-term relationships and trust between people in the UK and other countries, for mutual benefit. The programmes we use to do this are wide-ranging and cover the arts, education, English, science and society. We strive to be continuously innovative to ensure that we represent the best of the UK and are relevant to the needs of the thousands of people we work with around the world. We operate in 238 cities in 110 countries and territories.
We are looking for an administrator with 1-2 years customer service experience to provide operational delivery of the Global Estates Helpdesk response services. You will respond to requests from staff, visitors and other users of British Council offices of the UK and, where relevant, the global estate, for support on property and facilities management (P&FM) issues. Create bookings for the larger hospitality meeting rooms at the British Council London and video conference rooms in the Manchester office, amending and cancelling these in response to user requests as required. Generate work orders and regular reports on the support requests made through the Global Estate helpdesk in order to support the effective delivery of Global Estate’s P&FM function across the British Council’s global estate. Carry out general property and facilities management (P&FM) duties at the British Council London office to support the wider Global Estate team as appropriate.
You will have: 1-2 years experience in Customer Services. Intermediate level knowledge of Microsoft Office and computer programmes such as Word and Excel. Excellent communication skills, the ability to work under pressure and the ability to work as part of a team are essential to this role.
The post holder will be required to work a shift rota between the hours of 08:00 and 18:00, Monday to Friday.
Download an application pack
Closing date for applications: 1200 hours on 5 April 2011. Applications should be sent by e-mail where possible.
Please note: Candidates must have the legal right to work in the UK at the time of applying
If you wish to also be considered for the Reception Team Member (London) and Concierge Team Member (Manchester or/and London) positions, please state this on your application form.
Please return completed application forms (quoting reference: MH11004) to: Linda Moran, Pertemps, 1st Floor, Leadenhall Street, London. EC3A 4AA, tel: 0207 621 1304, fax: 0207 626 6671; e-mail linda.moran@pertemps.co.uk
If you are unable to download the application pack please e-mail linda.moran@pertemps.co.uk quoting reference MH11004
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community.
The United Kingdom’s international organisation for cultural relations and educational opportunities. A registered charity: 209131 (England and Wales) SC037733 (Scotland).
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