Business Process Supporter - iVision

PURPOSE OF POSITION

iVision is a partnership solution for Fundraising Offices. It is an integrated suite of software with many components, including Marketing, Customer Service, Child Data Management, Donor Management, Fund Accounting, General Ledger and a donor facing web portal. This system is currently in production in Germany, Italy and Austria; and is being rolled out to at least another 15 countries that are currently using the outdated SIMMA system.

The iVision Project is a 5-year project which started in July 2008. The goal is to roll out iVision along with best practice business processes to support and enhance the ability of fundraising offices to expand their business; and ultimately to bring more resources to support the ministry of World Vision. Upon completion of all the implementations, the project will move into a Production phase which is expected to last at least another 5 years.

As part of the Globla iVision Team, this position will report to the iVision Global Project Manager and will be primarily responsible for providing project management support, business analysis, user training and support. Success in this role will allow the candidate to assume more project management responsibilities as the global project consists of many local country implementation projects that are running in parallel.

KEY RESPONSIBILITIES

• Provide end-user training during implementation phase that supports best practice business processes.
• Drive change management processes linked to the system implementation in the particular country(ies) of responsibility, provide input to country planning coordinated by both global and local project managers; support the global Project Manager in the cross-country planning of resources•
• Develops implementation plans to ensure timely completion of the project; coordinates the activities of the implementation sub-team to efficiently deliver business IT solution to the customers in the fundraising offices; responsible for developing and managing project schedule in coordination with Project Manager and Deputy Project Director and fundraising offices’ representatives.
• Update Training Materials, Use Cases, Test scripts and execution of User Acceptance Testing
• Working with other business process owners, continue to refine best practice business processes and help other countries implement them.
• Revise and Keep best practice process documentation up to date and raise system change requests to support new processes as required.
• Define system enhancements and create specifications as required.

KNOWLEDGE, SKILLS AND ABILITIES

REQUIRED:

• 5 or more years of experience in Customer Service and/or Marketing in a World Vision Support Office environment with good understanding and experience with CRM systems.
• Training in business analysis, requirements specification and business process documentation.
• A strong understanding of project management principles.
• 1-2 years' experience in developing business cases and leading small project teams in system implementation.
• 3 years of Business process support and user training.
• Ability to translate user requirements into functional specifications and also review technical design documents to ensure that they meet the functional specifications.
• Strong interpersonal, written and oral communication skills.
• Ability to train and work with users from a diverse cultural background.
• Adaptable to working with a virtual global team, working in different time zones and locations as required.
• Proven ability to lead others and guide them in adopting best practice business processes.
• Experience in using project management tools such as Microsoft project.
• Demonstrated ability to teach end-users to make effective use of business systems.

PREFERRED:

o Spanish

How to apply

https://jobs.wvi.org/webjobs.nsf/WebPublished/01CA7962DADE28848825785D0065630A?OpenDocument

Program Unit Manager Plan

Lead Management Plan at the local level, managing effectively the available resources (internal and external) to ensure consistent intervention with the Country Strategic Plan according to Child Center Community Development, that impacts the lives of children and promote the protection of their rights.

Responsibilities:

• Capacity of building of local partners, community groups and local authorities.
• Advocacy in the region for children’s rights. Establishing and maintaining relationships and partnerships with organizations and institutions at the local level
• Budget Management.
• Management of the processes of communication and education sponsorship
• Administration of Sponsorship Process in the Program Unit.
• Compliance to local systems of accountability to donors and sponsors, according to the requirements set out in treaties and agreements.
• Monitoring and feedback the individual and group performance of the team responsible
• Negotiation of agreements and conventions at the local level.
• Communication and permanent visits to governmental and nongovernmental organizations in the area.
• Reports to allow a clear view of developments and advances in the management of projects and processes with the community.

Position requirements:

• University degree in Administrative areas or Social areas.
• Postgraduate in management related areas management, project management and related professions.
• 5 years experience in management positions.
• 10 years experience in community work.
• 2 years experience in the planning, monitoring and evaluation of social development programs.
• Intermediate English (speaking, writing and reading)
• Management systems: Word, Excel and Power Point
Contract class: indefinite term

Location: Chocó, availability to travel within and outside the country.

"Plan is committed to the protection of children against violence and therefore takes necessary measures to make their contributions and act of it’s partners, volunteers, consultants, contractors and employees consistent with this policy"
www.plan.org.co

How to apply

Fundacion Plan, invites interested people and whose profile matches the following description, send their CV through an e-mail to seleccion@plan.org.co with the subject PROGRAM UNIT MANAGER. Resumes will be received until March 31st, 2011.

Business Process Supporter - iVision

PURPOSE OF POSITION
iVision is a partnership solution for Fundraising Offices. It is an integrated suite of software with many components, including Marketing, Customer Service, Child Data Management, Donor Management, Fund Accounting, General Ledger and a donor facing web portal. This system is currently in production in Germany, Italy and Austria; and is being rolled out to at least another 15 countries that are currently using the outdated SIMMA system.

The iVision Project is a 5-year project which started in July 2008. The goal is to roll out iVision along with best practice business processes to support and enhance the ability of fundraising offices to expand their business; and ultimately to bring more resources to support the ministry of World Vision. Upon completion of all the implementations, the project will move into a Production phase which is expected to last at least another 5 years.

As part of the Globla iVision Team, this position will report to the iVision Global Project Manager and will be primarily responsible for providing project management support, business analysis, user training and support. Success in this role will allow the candidate to assume more project management responsibilities as the global project consists of many local country implementation projects that are running in parallel.


KEY RESPONSIBILITIES

• Provide end-user training during implementation phase that supports best practice business processes.
• Drive change management processes linked to the system implementation in the particular country(ies) of responsibility, provide input to country planning coordinated by both global and local project managers; support the global Project Manager in the cross-country planning of resources•
• Develops implementation plans to ensure timely completion of the project; coordinates the activities of the implementation sub-team to efficiently deliver business IT solution to the customers in the fundraising offices; responsible for developing and managing project schedule in coordination with Project Manager and Deputy Project Director and fundraising offices’ representatives.
• Update Training Materials, Use Cases, Test scripts and execution of User Acceptance Testing
• Working with other business process owners, continue to refine best practice business processes and help other countries implement them.
• Revise and Keep best practice process documentation up to date and raise system change requests to support new processes as required.
• Define system enhancements and create specifications as required.
  

KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED:

• 5 or more years of experience in Customer Service and/or Marketing in a World Vision Support Office environment with good understanding and experience with CRM systems.
• Training in business analysis, requirements specification and business process documentation.
• A strong understanding of project management principles.
• 1-2 years' experience in developing business cases and leading small project teams in system implementation.
• 3 years of Business process support and user training.
• Ability to translate user requirements into functional specifications and also review technical design documents to ensure that they meet the functional specifications.
• Strong interpersonal, written and oral communication skills.
• Ability to train and work with users from a diverse cultural background.
• Adaptable to working with a virtual global team, working in different time zones and locations as required.
• Proven ability to lead others and guide them in adopting best practice business processes.
• Experience in using project management tools such as Microsoft project.
• Demonstrated ability to teach end-users to make effective use of business systems.

PREFERRED:

• Spanish
  

Business Process Supporter - iVision

Chief of Party – Afro-Colombian and Indigenous Program (ACIP)

(217379-927)

This position is contingent on funding.

PROGRAM/DEPARTMENT SUMMARY:

Mercy Corps has had a presence in Colombia since 2006. We work primarily in collaboration with local partners that target communities affected by the country’s long-running armed conflict. Our programs consist of both emergency assistance and socio-economic integration initiatives to improve the lives of displaced and marginalized populations, including landmine victims, victims of child labor and gender based violence. Mercy Corps’ programs cover 22 departments across the country and include the urban centers of Bogota, Caribbean coastal areas including Cartagena and Barranquilla, and the departments of Nariño, Putumayo, and Chocó. In these areas, we are helping local organizations enable families to establish themselves, achieve stable livelihoods, peacefully resolve land conflict, and live with dignity outside the armed conflict. Building off strong linkages to local government, the Colombia program is currently looking to expand its work to address the political, economic, governance and cultural needs of Afro-Colombian and indigenous communities.

GENERAL POSITION SUMMARY:

The Chief of Party (COP) is a senior management position responsible for the overall management of an anticipated Afro-Colombian and Indigenous Program funded by USAID for $61.4 million dollars over five years, and ensuring that matching resources are obtained and appropriately utilized. The COP has supervisory and managerial responsibility for all staff associated to the program and will work closely both with management and support staff (including finance, administration and program) in Bogotá and field sites to ensure the day to day activities are implemented according to schedule, budget and required quality. The COP will also work closely with sub-grantees to ensure that targets for their portion of program activities are met. The COP will outline a strategic plan for the implementation of the program including identifying target areas/projects, methods of operation for effective programming and maximum results. The COP will liaise with USAID and represent the program to other stakeholders.

ESSENTIAL JOB FUNCTIONS:

- Build the program staff ensuring that there are fluent communication channels and that the reporting schedule is met on time and that program objectives are achieved.
- Ensure close coordination and sharing of information with stakeholders such as Afro-Colombian and indigenous organizations, regional government, the private sector, municipal government, NGO partners, community based organizations, women’s groups, IDP organizations and producer groups.
- Ensure proper logistics, administration, human resources and transport needs of the program are conducted within Mercy Corps policy and with the maximum benefit to the program.
- Produce written reports on the program activities capturing impacts related to all activities, in the format provided by the Country Director.
- Coordinate and share information to ensure overall project targets and donor obligations are being achieved. Advise the Country Director on suggested improvements and necessities, as required.
- Coordinate with relevant Colombian government authorities.
- Ensure accountability and good relations with USAID, maintaining a cooperative, collegial and collaborative relationship.
- Develop and maintain both internal and external relationships to ensure optimum program success: to include Mercy Corps headquarters and regional office, international and local NGOs, government officials, donor community officials, diplomatic corps and embassies, vendors, media and the general public.
- Ensure establishment and maintenance of relationships with Afro-Colombian and indigenous communities, village councils and local government in the Project’s target areas.
- Provide direct and ongoing supervision and managerial support to all staff on the program.
- Ensure that all work follows international quality standards and best practices and that all activities are technically and environmentally sound.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
- Other duties as assigned.

Accountability: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Organizational Learning

As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning activities.

SUPERVISORY RESPONSIBILITY:

The COP will directly supervise a staff of 5 and indirectly oversee a staff of 30-40.

ACCOUNTABILITY

REPORTS DIRECTLY TO: Country Director

WORKS DIRECTLY WITH: Finance Manager

KNOWLEDGE AND EXPERIENCE:

- MA/S or equivalent in social sciences, economic development, or international development;
- At least 10 years of relevant experience focused in the management of development programs.
- At least 5 years of senior management experience; Previous COP experience strongly preferred;
- Experience in program management related to afro-descendent and indigenous communities are required.
- Experience working on USAID funded programs is required.
- Excellent verbal and written communication skills.
- Ability to effectively coordinate with local authorities to ensure that there are synergies built with the development priorities of the Government of Colombia.
- Fluency in both Spanish and English.
- Experience working in Latin America, particularly the Andes region and Colombia preferred.

SUCCESS FACTORS:

The successful COP will be familiar with the opportunities and challenges of programming for Afro-Colombian and indigenous communities, with a strong combination of team leadership, grant management and reporting, and donor and government communication skills. He/she will have familiarity with the methodologies of policy advocacy, economic development, territorial and local governance and/or cultural identity and diversity policies. The position requires an ability to think creatively about improving the participation and increasing opportunities for Afro-Colombian and indigenous communities. A successful COP will complete activities in a timely manner in accordance with Mercy Corps and donor procedures and guidelines.

LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS:

This is an accompanied post. The position is based in Bogotá with extensive traveling in Colombia. Bogotá is a pleasant, modern city and security is relatively good. Bogotá hosts excellent schools and universities. The city has all the modern amenities and an efficient mass transportation system as well as plentiful and safe taxis. At 2,800 meters, the weather in Bogotá may be classified as “high altitude”, with a mean temperature of 59° F. There are two distinct rainy seasons (May-July & Oct-Dec) though it can rain on any given day of the year. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Mercy Corps is an AA/EOE.

How to apply

Apply online at our website:

http://mercycorps.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=217379&company_id=15927&jobboardid=479

Deputy Chief of Party – Afro-Colombian and Indigenous Program (ACIP)

(217381-927)

This position is contingent on funding.

PROGRAM/DEPARTMENT SUMMARY:

Mercy Corps has had a presence in Colombia since 2006. Mercy Corps works primarily in collaboration with local partners that target communities affected by the country’s long-running armed conflict. Our programs consist of both emergency assistance and socio-economic integration initiatives to improve the lives of displaced and marginalized populations, including landmine victims, victims of child labor and gender based violence. Mercy Corps’ programs cover 22 departments across the country and include the urban centers of Bogotá, Caribbean coastal areas including Cartagena and Barranquilla, and the departments of Nariño, Putumayo, and Chocó. In these areas, we are helping local organizations enable families to establish themselves, achieve stable livelihoods, peacefully resolve land conflict, and live with dignity outside the armed conflict. Building off strong linkages to local government, the Colombia program is currently looking to expand its work to address the political, economic, governance and cultural needs of Afro-Colombian and indigenous communities.

GENERAL POSITION SUMMARY:

The Deputy Chief of Party (D- COP) is a senior management position responsible for the day-to-day management of an anticipated Afro-Colombian and Indigenous Program funded by USAID for $61.4 million dollars over five years, and ensuring that matching resources are obtained and appropriately utilized. The D-COP has supervisory and managerial responsibility for field staff associated to the program and will work closely both with management and support staff (including finance, administration and program) in Bogotá and field sites to ensure the day to day activities are implemented according to schedule, budget and required quality. The D-COP will also support the Chief of Party (COP) in coordinating with any sub-grantees to ensure that targets for their portion of program activities are met. The D-COP will have direct supervisory responsibility for the effective operational and financial aspects of the program as well as overseeing the sub-granting and sub-contracting mechanisms. The D-COP will work with the COP to outline a strategic plan for the implementation of the program including identifying target areas/projects, methods of operation for effective programming and maximum results.

ESSENTIAL JOB FUNCTIONS:

- Ensures that program complies with USAID rules, regulations and financial standards.
- Assist Chief of Party in the development of annual workplans, and help oversee monitoring and evaluation activities, internal and external reports.
- Manage field operations related to the program according to the work plan, program documents and implementation strategy. Troubleshoot, as needed, to prevent disruptions in daily program activities.
- Build the program staff ensuring that there are fluent communication channels and that the reporting schedule is met on time and that program objectives are achieved.
- Work closely with and support the Chief of Party, and assume responsibilities in his/her absence.
- Provide direct and continuous supervision to managerial and operational support staff on the program.
- Manages sub-grant process and relationships with sub-grantees.
- Facilitate local and national campaigns for cultural identity and the appreciation of diversity in collaboration with program partners.
- Work with the Chief of Party and Financial Manager on forecasting expenditure surpluses and deficits to enable adjustments to be made to the program in a timely fashion.
- Lead the development of written reports on the program activities capturing impacts related to all activities.
- Ensure that all work follows international quality standards and best practices and that all activities are technically and environmentally sound.
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
- Other duties as assigned by the Chief of Party.

Accountability: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Organizational Learning

As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning activities.

SUPERVISORY RESPONSIBILITY:

The D-COP is responsible for supervising the Operations Manager and Grants Manager.

ACCOUNTABILITY

REPORTS DIRECTLY TO: Chief of Party (COP)

WORKS DIRECTLY WITH: Finance Manager and Grant Manager

KNOWLEDGE AND EXPERIENCE:

- MA/S or equivalent in social sciences, economic development, international development or related field.
- At least 7 years of relevant experience focused in the management of development programs.
- At least 4 years of senior management experience; Previous D-COP experience strongly preferred.
- Experience in program management related to afro-descendent and indigenous communities is strongly preferred.
- Experience working on USAID funded programs is a requirement.
- Excellent verbal and written communication skills.
- Experience managing operations and program implementation of large teams required.
- Ability to effectively coordinate with local authorities to ensure that there are synergies built with the development priorities of the Government of Colombia.
- Fluency in both Spanish and English.
- Experience working in Latin America, particularly the Andes region and Colombia, is preferred.

SUCCESS FACTORS:

The successful D-COP will be familiar with the opportunities and challenges of programming for Afro-Colombian and indigenous communities, with a strong combination of team leadership, grant management and reporting, and donor and government communication skills. He/she will have familiarity with the methodologies of policy advocacy, economic development, territorial and local governance and/or cultural identity and diversity policies. The position requires an ability to think creatively about improving the participation of, and increasing opportunities for Afro-Colombian and indigenous communities. A successful D-COP will complete activities in a timely manner in accordance with Mercy Corps and donor procedures and guidelines.

LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS:

This is an accompanied post. The position is based in Bogotá with extensive traveling in Colombia. Bogotá is a pleasant, modern city and security is relatively good. Bogotá hosts excellent schools and universities. The city has all the modern amenities and an efficient mass transportation system as well as plentiful and safe taxis. At 2,800 meters, the weather in Bogotá may be classified as “high altitude”, with a mean temperature of 59° F. There are two distinct rainy seasons (May-July & Oct-Dec) though it can rain on any given day of the year. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Mercy Corps is an AA/EOE.

How to apply

Apply online at our website:

http://mercycorps.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=217381&company_id=15927&jobboardid=479